Use cases of
AIBOTS in Healthcare Administration
Patient Billing
Our chatbots resolve patient billing enquiries quickly
- ChatBots provide 24x7 support for patients and their families to obtain billing information such as status of bills, outstanding payments, etc.
- They can get answers to common questions regarding their medical insurance eligibility, co-payment, coverage, etc.
- This enhances productivity of the billing team and customer experience for patients and their families.
Patient Survey
Our voicebots collect and analyse feedback on patient experience in a timely manner
- Our voicebot gathers timely feedback from patients on doctor consultations, hospital service standards, payments, etc. to identify areas for improvement.
- The BOT completes feedback analysis and compiles meaningful action-oriented reports.
- This enables timely detection of broken processes and service gaps that need to be addressed.
Inventory Tracking
Our chatbots can track shipments of medicines and equipment
- Our bot platform can access multiple systems at the back-end using pre-built connectors through APIs.
- Users can fetch information from these systems using voicebOTS and Natural Language, instead of navigating through various menus and screens.
- This enhances productivity of users by enabling them to get the right information on stocks very quickly.
Employee Transactions
Our voicebots can complete all transactions to provide digital self service to employees using natural language
- Our voicebots can help employees complete routine transactions like leave applications, claim reimbursements, request for documents, etc.
- Employees can communicate with the bot in multiple Language
- voicebots can be available 24x7 on mobile phones and land lines.
Employee Mental Health Support
Our chatbots can help with employee stress and mental health
- Our chatbots can respond to employees’ queries and point them to relevant resources (this could include mindfulness and breathing exercises or reading resources).
- Our chatbots can also be a bridge to connect individual employees with employer-sponsored therapy sessions. Employees feel secure as confidentiality is maintained (avoid the stigma related to mental health).
Employee FAQ
Our chatbots handle employee enquiries and transactions with greater speed and accuracy
- Our chatbots can access Workday / Success factors or any back-end enterprise system to provide answers to employees.
- They help employees with a range of 'digital' transactions.
- This support can be available 24x7 on Mobile & Web or any other application like WhatsApp, Facebook@workplace, MS Teams, etc.
Contact Us
- +65 8424 5106
- info@zevigosolutions.com
- #23 - 01 Tung Centre. 20 Collyer Quay. Raffles. Singapore - 049319